Returns & Exchanges

RETURN POLICY

Returns will be accepted on select products purchased from our website or through our Inside Sales Team within 30 days of purchase for a full refund minus a 15% restocking fee. Any shipping costs collected during the original order will not be refunded.  Wheels eligible for return must be must be new, unmounted and in original packaging. If you mount the tires on the wheels they will not be eligible for return. Return shipping cost to MW Company is the responsibility of the customer. 

EXCHANGE POLICY

Exchanges will be accepted on select products purchased from our website or through our Retail Sales Team within 30 days of purchase for a full credit of original price paid minus a 15% restocking fee. Return shipping cost to MW Company is the responsibility of the customer. Wheel condition must be new, unmounted and in original packaging. If you mount the tires on the wheels they will not be eligible for exchange. Customers outside of the 48 states will be charged quoted shipping rates.

Products eligible for return are regular stocking Rotary Formed, X-Series and Drag Pack Wheels. Forged, Custom, Bespoke and Garage & Final Sale Items not eligible for return or exchange. 

RETURN / EXCHANGE PROCESS

Online and Direct Purchases: To start a return please email us at returns@mwcompany.com or fill out our return form and include your full name, order number or PO, item you wish to return, reason for return, and if you want a refund or exchange or call our customer service team at 1-800-788-9353 to receive the required Return Authorization Number. Returns or exchanges sent to MW Company / Forgestar without proper return authorization documentation will be disposed of. Wheels that have been mounted, have customer damage or are returned in the wrong packaging will not be issued a refund or credit. For exchanges, replacement order must be placed at the same time as the Return Authorization is issued. Exchanged product will not be shipped until returned product has been received and inspected. In the event that a balance is owed after the exchange, this will be processed after the returned product has been inspected and exchanged product shipped. Forgestar must receive product within 15 days of the RMA issue date.

Dealer / Distributor Purchases: Returns or exchanges must be processed through the authorized dealer or distributor you purchased from.

Garage & Final Sale: Items are not eligible for return.

If you have questions regarding our policy, returning product, or the status of a return authorization, please contact +1800-788-9353 or returns@mwcompany.com.